awesome campers - australia camper hire companies

awesome campers - camper hire australia

We are an all-Aussie owned and operated Campervan and Van Hire Company who offer safe, reliable and comfortable vehicles for your touring holiday in Australia! We have great deals for you to enjoy and discounts for long term rentals. At Awesome Campers, we are not just affordable, we also have safe and reliable quality campervans for you and your friends and family to enjoy.

Awesome Campers Rental Terms

IMPORTANT INFORMATION ABOUT YOUR RENTALS

On arrival you will be required to sign a rental agreement with the operators of Awesome Campers Australia. Here is a summary of their terms and conditions.

DEFINITIONS
The following definitions apply for the Terms and Conditions for Awesome Campers Australia.

The Supplier means the operator of Awesome Campers Australia.
The Client is also referred to as the hirer (s) or renter (s).

PAYMENT TERMS
* An initial deposit is collected, from your nominated credit card, upon confirmation of your booking. This deposit is non-refundable under all circumstances.
* The balance will be collected by the supplier, from your nominated credit card, 30 days prior to the pick up date.
* All other fees payable locally will be due upon arrival.
* A bond is due upon arrival. This amount and payment option depends on which reduction option you have or have not chosen. Please continue reading the Terms and Conditions for full details.
ADDITIONAL INFORMATION
* For bookings processed in a currency other than AUD: the total balance will be collected, from your nominated credit card, upon confirmation.
* For bookings confirmed less than 21 days prior to the pick up date: the total balance will be collected, from your nominated credit card, upon confirmation.
* An administration fee of 2.5% is added to the total booking and will show in your payment breakdown. Please remember that this does not include your own bank or credit card fees.

CANCELLATIONS
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
• Up to 7 days prior to pick up: 20% of Gross Rental OR a minimum of AUD $ 250.00
• If cancelled 6 - 1 day prior to pick up: 50% of Gross Rental
• Day of collection / pick up or no show: 100% of Gross Rental
• If vehicle is returned early for any reason whatsoever: No refund available.

Travel insurance
We strongly recommend that clients ensure they take out the highest travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your bookings.

This rental agreement is made on the date specified in the Schedule on the reverse side hereof ("the Schedule") between Awesome Campervan and Van Hire ("the owner") and the customer ("the hirer") whose name and address appears in the Schedule. The owner and hirer agree as follows:

(1) RATES AND CONDITIONS
Rates and conditions quoted on our website and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Awesome Van and Camper Hire. Please note all prices are quoted and payable in Australian Dollars.

(2) DEFINITIONS
“This Agreement” means the Rental Agreement and these Terms and Conditions. “Customer” means the person or persons nominated as the hirer and any person whose credit card is presented for payment of the Customer’s charges. “Awesome” means Awesome Van & Campervan Hire.
“Rental Period” means the hire period or any agreed variation thereof and any additional period during which the Vehicle is in the Customer’s possession or control. “Vehicle” means the Vehicle hired by the Customer and includes tyres, tools, accessories, camping utensils, and all other equipment, documents, or additional hire items related to the Vehicle and any replacement or substitute Vehicle that may be provided.

(3) BRANCH HOURS - Branch Hours are the Standard Office Hours and differ to the Pick Up and Drop Off Times of a hire
Sydney, Brisbane
Monday - Friday: 9:00am – 5:00pm
Weekend: 9:00am – 2:00pm
Closed: 25/12 – 26/12 – 27/12 – 1/1 and 2/1

Cairns, Melbourne
Monday - Friday: 8:30am – 3:00pm
Weekend: Closed
Closed 24/12 – 25/12 - 26/12 – 27/12 - 1/1 and 2/1

Adelaide
Monday - Friday: 8:30am – 5:00pm
Saturday: 9:00am - 12:00pm
Sunday: Closed
Closed from the 24/12 to the 29/12 only opened until the 12pm on the 29/12 then closed again from the 29/12 to the 3/1

Perth
Monday - Friday: 8:30am – 3:00pm
Weekend: Closed

All branches are closed Christmas day (25 December), boxing day (26 December) and new Year’s day (1st January). Vehicles must be returned before 12 pm Christmas eve and New Years Eve. State branches are also closed for their respective state public holidays.

(4) RENTAL DURATION AND EXTENSIONS
4.1 Rental days are calculated on a calendar day basis. When calculating the number of days the Vehicle is rented, the day of pick-up is counted as day one of the rental, regardless of pick-up time. The day of the Vehicle’s return is counted as the final day of the rental regardless of drop-off time.
4.2 Late pick up or early return of the Vehicle does not entitle the Customer to any refund of the unused portion of the rental.
4.3 Extensions may be organized through the sales office, subject to availability, and at the current rental rate. The extra cost of an extended rental must be paid by credit card on confirmation of the rental extension.
4.4 Failure to obtain an authorization for a rental extension will result in a late fee of AU$100.00 per day in addition to the daily rental rate for each day until the vehicle is returned. The daily rental rate charged will be the rate applicable on the day of extension per vehicle for the extended rental period.

(5) MINIMUM DAYS AND ONE WAY RENTALS
5.1 Minimum rental periods depend on pick up location and availability.
5.2 Minimum rental period for one-way rentals is 5 days, depending on pick up location. One way rentals are available between all branch locations.
5.3 Minimum rental periods are subject to change, and any such change will be notified to you prior to booking confirmation.

(6) VEHICLE PICK-UP AND DROP-OFF
6.1 Vehicles are available for pick-up at a designated time on the first day of the hire period and must be returned on the agreed date at the nominated depot before 2:00pm.
6.2 Vehicle pick-up or return outside of branch hours are subject to an after-hours fee of AU$125 in week days (AU$175 in weekends).
6.3 The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and with linen & kitchen utensils to be clean and tidy
6.4 The Customer will return the Vehicle in a clean condition with exterior washed, kitchen utensils and linen in a clean condition and a full fuel tank on the return date, time and location set out in the Rental Agreement.
6.5 The Customer acknowledges that Awesome will reasonably determine what, if any, refund may be warranted if the Vehicle is returned or the Customer ceases to have the use of the Vehicle prior to the return date.

AFTER HOURS SERVICE FEE IN WEEK DAYS
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours times: 6pm - midnight (12am); Monday - Friday
After Hours Service Fee: AU$125.00 per service i.e. the total fee will be AU$250.00 if you elect to pick up AND drop off during After Hours.

AFTER HOURS SERVICE FEE IN WEEKENDS
This fee applies if you have selected a pick up and/or drop off time outside of the standard pick up and drop off hours.
After Hours times: 6pm - midnight (12am); Saturday and Sunday
After Hours Service Fee: AU$175.00 per service i.e. the total fee will be AU$350.00 if you elect to pick up AND drop off during After Hours.

(7) CHANGE OF DROP-OFF LOCATION
7.1 If the Customer wishes to change the drop-off destination, they must first obtain authorization from the office by calling us.
7.2 Subject to the change being approved an additional charge of up to AU$1100 may apply, which will be notified to you at time of approval. The fee may apply in all cases irrespective of the reason for location change.

(8) EARLY AND LATE DROP-OFFS
8.1 Early pick-ups can be organized in advance, subject to availability. Late returns will be charged for additional days. If no extension has been approved, we have the right to report the vehicle as stolen and press charges.
8.2 Administration fees may also apply. If the Customer wishes to drop-off the Vehicle after business hours, they must first get approval from the destination branch.

(9) LICENCE
9.1 Branch staff must view and record details of the Customer’s Drivers Licence on collection of your Vehicle. Branch staff must view and record passport details of International Licence holders.
9.2 For Customers with an International Licence, the Licence needs to have been valid for 6 months and the driver must be a least 21 years of age. A valid overseas or International Drivers Licence is permitted.

(10) AGE RESTRICTIONS
Drivers must be 21 years of age or over. A medical certificate stating that the customer is fit to drive the vehicle they have booked for the duration of the hire is required for drivers over the age of 75.

(11) USE OF THE VEHICLE
Please Note: There is no smoking in the vehicle at any time. Breach of this condition will mean that the hirer incurs a AU$120.00 valet fee.
11.1 The Customer agrees that, during the Rental Period, the Customer will not allow the Vehicle to be:
a) driven in other than a prudent and cautious manner. A single vehicle rollover is considered a breach of this condition and the customer will be responsible for the cost of damage; For any damage due to vehicle use in contravention of clause 11 “Use of Vehicle”; Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the Vehicle or disregarding signposted height restrictions entering or exiting Car Parks or Drive Thrus);
b) driven by a person under the influence of alcohol or drugs or with a blood alcohol level in excess of that permitted by law;
c) left with the ignition key in the Vehicle while it s unoccupied;
d) damaged by:
(i) submersion in water;
(ii) contact with salt water;
(iii) creek or river crossing;
(iv) driving through low plain flooded areas;
(v) beach driving
e) used for any illegal purpose or in any race, rally or contest;
f) used to tow any vehicle or trailer;
g) used to carry passengers or property for hire or reward;
h) used to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or on the Vehicle or specified in this Agreement;
i) used to carry volatile liquids, gases, explosives or other corrosive or inflammable material.
11.2 Road restrictions apply as follows: Vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Off road conditions include, but are not limited to: fire trails, beaches, sand, tracks, fields or paddocks. The only exception to this is reasonable use of access roads to recognized commercial campgrounds.
11.3 We value your well being, and for safety purposes Awesome reserves the right, at its sole discretion, to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the instance to nominated destinations in relation to the length of hire period. Awesome Campervan will advise you on pick up of any travel restrictions known at that time.
11.4 Where Awesome Campervan mandates a change in drop off location, fees as per clause 6 will not apply.
11.5 The Customer shall not make any alternations or additions to the Vehicle without the prior written consent of Awesome.
11.6 The Customer will not allow any animals to be carried in the Vehicle, excluding registered guide dogs.
11.7 The Customer shall take all reasonable steps to properly maintain the Vehicle, including daily checks of the oil, water and batteries, and will contact Awesome immediately should vehicle warning lights indicate any potential malfunction.

(12) MAINTENANCE AND REPAIRS
12.1 Awesome Campervan will reimburse customers for expenditure up to AU$100 reasonably incurred in rectifying any mechanical failure to the drive train and engine of the Vehicle. For repairs costing over AU$100, Awesome Campervan will need to be informed and confirm the repair in advance. Repairs will be approved and reimbursement, where applicable, will be granted provided the Customer was not responsible for the damage. In all cases, receipts must be submitted for any repair or the claim will not be paid.
12.2 Subject to the terms of the Excess Reduction, the Customer will pay for the cost of repairing or replacing the tyres damaged during the Rental Period except if the tyre is defective and is returned by the Customer to Awesome for inspection and is subject to a warranty claim on the manufacturer.
12.3 The Customer will be liable for any cost associated with the incorrect use of fuel (being diesel or petrol), this includes Bio-Diesel which should not be used, or water or other contamination of fuel.
12.4 The Customer will pay Awesome the daily rental rate for the period the vehicle is off fleet for accident repairs.

(13) ROAD SIDE ASSISTANCE
Any problems associated with the Vehicle, including equipment failure, must be reported to Awesome Campervan within 24 hours in order to give Awesome Campervan the opportunity to rectify the problem during the rental. Failure to do so may compromise any claims for compensation. Awesome reserves the right to not accept liability for any claims submitted after this period. Please contact Awesome Campervan.

(14) VEHICLE AVAILABILITY
14.1 Vehicles cannot be requested by make or model, only by vehicle category.
14.2 Awesome Campevan will endeavor to supply the vehicle category selected, however should the vehicle booked be unavailable through unforeseen circumstances, Awesome Campervan reserve the right to substitute an alternative vehicle without prior notification. The alternative vehicle shall be as close a substitute for the booked vehicle as possible. Awesome Campervan will reasonably determine what, if any, refund may be warranted if a vehicle substitution is required.
14.3 Should the customer decide to take a lesser vehicle than booked they will not be entitled to any refund.

(15) TITLE TO VEHICLE
The Customer acknowledges that Awesome retains title to the Vehicle at all times. The Customer shall not agree, attempt, offer or purport to sell, assign, sub-let, lend, pledge, mortgage, let on hire or otherwise part with or attempt to part with the personal possession of or otherwise deal with the Vehicle.

(16) FOR YOUR PROTECTION
Personal Injury is covered in most cases through Registration Third Party Insurance. However, we strongly recommend that all people travelling in Australia take out Personal Travel Insurance. Awesome does not accept any liability for personal injuries sustained during rental.

(17) VEHICLE DAMAGE EXCESS REDUCTION OPTIONS
17.1 The Customer understands that:
a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay an excess in respect of any damage incurred whilst in the Customer’s possession;
c) the excess may be reduced by taking out Excess Reduction coverage (see below)
17.2 Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage (as per clause 17.6) if the Customer breaches any of the conditions of clause 12.
17.3 If no Excess Reduction Option is taken, the customer is responsible for the first AU$3500.00 of the cost of damage as described in clause 17.6

Vehicle Protection Cover Options
You are required to take one of the following Awesome Campervan Vehicle Protection Options:

Option	Cost per day	Deposit	Excess	Tyre/Window	Insured details
Standard Liability 21+	$ -	$3,500.00	$3,500.00	No	Nil
Liability A 21+yrs	$12.00	$2,500.00	$2,500.00	No	Excess Reduced from $3500 to $2500.00
Liability B 21+yrs	$16.00	$1500.00	$1500.00	No	Excess Reduced from $3500 to $1500.00
Liability C 21+yrs	$26.00	$0.00	$0.00	Yes	Excess Reduced from $3500 to $Nil

The excess applies in respect of each claim, not rental.
The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The excess will be refunded only if Awesome is successful in recovering the cost of the damages from the third party. Please note that third party claims can take months or even years to resolve.
Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.

If you choose either Standard Liability or Liability A and B Options, please note the following:

The excess/Bond is will need to be paid by cash or put onto your credit card for the duration of the rental.(this is either a pre-authorisation which means the bond amount is frozen(or reserved) on your credit card, but not deducted. If the bond is paid by cash, our depots do not keep cash on the premises and are unable to refund bonds as cash. Any cash bond due for return will be transfered into a bank account nominated by the hirer. Any bank fees associated with this are to borne by the hirer)

The average cost to repair a windscreen chip is AU$90.00, and the average cost to fit a new windscreen is AU$390.00.
The average cost for tyre replacement is AU$150.00.
Damage to the roof or underbody of the vehicle is not covered.
You may be liable for extra costs while your vehicle is off the road for accident repairs.
Only the Liability C will give you total peace of mind on your Awesome Campervan Aussie Adventure!

Please note: All excess reduction options are null and void if the rental agreement terms and conditions are breached.
The excess applies in respect of each claim, not rental.

1. If you choose Liability A options, Please note the following:
It reduces the excess from AUD $3500.00 to AUD $2500.00
Awesome Insurance "Liability A" - AUD$12.00 per day
Reduces excess to : AUD$2500.00
NOTE: this policy does not cover tyre or window damage.
* The excess applies in repsect of each claim, not rental.
* The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.
* The excess will be refunded only if the supplier is successful in recovering the cost of the damages from the thrid party. Please note that third party Claims can take months or even years to resolve.
* Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.
a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay an excess in respect of any damage incurred whilst in the Customer’s possession;
c) the excess may be reduced by taking out Liability C coverage (see below)
d) Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of clause 11 - "Use of Vehicle" in terms and conditions.
e) If no Excess Reduction Option is taken, the customer is responsible for the first AU$3500 of the cost of damage.

2. If you choose Liability B options, Please note the following:
It reduces the excess from AUD $3500.00 to AUD $1500.00
Awesome Insurance "Liability B" - AUD$16.00 per day
Reduces excess to : AUD$1500.00
NOTE: this policy does not cover tyre or window damage.
* The excess applies in repsect of each claim, not rental.
* The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.
* The excess will be refunded only if the supplier is successful in recovering the cost of the damages from the thrid party.
Please note that third party Claims can take months or even years to resolve.
* Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.
a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay an excess in respect of any damage incurred whilst in the Customer’s possession;
c) the excess may be reduced by taking out Liability C coverage (see below)
d) Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of clause 11 - "Use of Vehicle" in terms and conditions.
e) If no Excess Reduction Option is taken, the customer is responsible for the first AU$3500 of the cost of damage.

3. If you choose Liability C options, Please note the following:
It reduces the excess from AUD $3500.00 to $Nil
Awesomes Insurance "Liability C" - AUD$26.00 per day Bond $nil
Reduces excess to : $Nil
Liability C Cover is a full cover option. Liability C Cover is taken out, the hirer will not have to pay any excess for any damage to the vehicle,including tyres, all window/glass breakages (with the exception of sunroof and roof pod), under body and overhead damage
THE SUPPLIER STRONGLY RECOMMENDS OUR CUSTOMERS TAKE LIABILITY C COVER FOR TRAVEL WITH COMPLETE PEACE OF MIND.
NOTE: this policy covers all damage (subject to exclusions) including tyre or window damage.
* The excess applies in respect of each claim, not rental.
* The excess is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.
* Damage includes any and all damage to third party property, damage to the rented vehicle including windscreens, tyres, towing and recovery costs, theft, fire, break in or vandalism. This also includes the cost of the daily rental rate for the period the vehicle is off fleet for repair.

(18) EXCLUSIONS
The Customer acknowledges that they are responsible for all costs for the following damage irrespective of Excess Reduction options that may have been taken. Damage as identified below is specifically excluded from any Excess Reduction options Cover limitation of liability and the Customer remains fully liable for all costs incurred:
a) For any damage due to vehicle use in contravention of clause 11 “Use of Vehicle”;
b) Any damage caused by willful misconduct (e.g sitting or standing on the bonnet or roof of the Vehicle) and driving under the influence of alcohol or drugs and negligence resulting in damage to the hired Vehicle or third party vehicle/property;
c) For any loss or damage to Personal belongings: Awesome recommends the Customer does not leave valuables in the vehicle and that they take out personal insurance;
d) If the Customer is proven to have not abided by the current road rules, resulting in damage to the hired Vehicle or third party vehicle/property;
e) The cost to retrieve or recover a vehicle, which has become bogged;
f) The cost to replace keys which have become lost, stolen, or retrieval of keys which have been locked in the Vehicle;
g) For any costs relating to overhead or under body damage however caused (not excluded with Liability D Cover);
h) Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence;
i) Any damage to the sunroof;
j) Any damage caused by driving while the vehicle’s engine is overheated; and
k) Any damage caused to the interior or roof pod of the vehicle.

(19) VEHICLE SECURITY DEPOSIT
19.1 On pick-up of the Vehicle, the Customer agrees to pay a Vehicle Security Deposit. The Customer authorises Awesome to deduct from the Security Deposit any amounts due by them to Awesome arising out of the agreement. The Vehicle Security Deposit amount is determined by the Excess Reduction Option selected.
19.2 If the Customer does not take the Liability A, Liability B, Liability C or Liability D options, the Security Deposit is AU$3500.00 payable by credit card or by cash.
19.3 If the Liability A option has been taken the Security Deposit is AU$2500.00 payable by credit card or by cash.
19.4 If the Liability B option has been taken, a Security Deposit is AU$1500.00 payable by credit card or by cash.
19.5 If the Liability C option has been taken, a Security Deposit is AU$500.00 payable by credit card or by cash.
19.6 If the Liability D option has been taken, under this excess reduction option you may be required to pay a bond amount upon arrival.This is payable by credit card or cash. It is refundable at the suppliers discretion, providing the terms and conditions have been met.
19.7 The Security Deposit is fully refundable provided the Vehicle is returned on time, to the correct location, undamaged, with a clean interior, and with a full fuel tank (vehicle petrol).
19.8 Awesome reserves the right to retain an AU$150 soiling fee if the Vehicle is not returned with the interior in a clean condition and free of mud.
19.9 Our depots do not keep cash overnight and are unable to refund bonds as cash. Any cash bond due for return will transferred to a bank account nominated by the hirer. Any bank fees associated with this are to be borne by the hirer.

(20) COMPANY’S INDEMNITY (DAMAGE COVER)
20.1 Subject to Clause 20.3, if the Vehicle is involved in a collision with another motor vehicle (“the Incident”) during the Hire Period (other than whilst you were reversing the Vehicle), then you may purchase an indemnity (“the Indemnity”) from the Company by paying the Liability Fee and providing an Incident Report to the Company within 24 hours of the Incident. By purchasing the Indemnity, you agree; (i) that the Company may bring, defend or settle legal proceedings in relation to the Incident in your name and shall have sole conduct of any related proceedings or settlement negotiations; and (ii) any rights that You at any time have or might have against any other person (except for the personal injury) because of the Incident are assigned to the Company (“the Rights”).
20.2 If you purchase an Indemnity, the Company will indemnify You in Respect of any Judgment of a Court obtained by a Third Party against You for any property loss or damage arising from that Incident up to a limit of $50,000 (inclusive of legal cost and interest), except for loss or damage of property in your Possession. However, the company will not indemnify you if you were not entitled to purchase an Indemnity at the time the Liability Fee is paid by or charged to you or purportedly so paid or charged, or if you breach this Agreement at any time after the Incident.
20.3 You are not entitled to purchase an Indemnity if You: (i) are in breach of this agreement at the time of or at any time after the Incident;
(ii) are covered by any contract of insurance:
(iii) have admitted fault or liability for the Incident;
(iv) have done or omitted to do anything that in the Company’s unfettered Opinion detrimentally affects any of the Rights or its ability to defend any legal proceedings;
(v) cannot or do not identify the other vehicle or driver involved in the Incident.

(21) PROCEDURES IN CASE OF ACCIDENT
If the Customer is involved in a motor vehicle accident whilst on hire, the following procedures should be followed:
a) AT THE ACCIDENT SCENE THE CUSTOMER MUST: 1. Obtain the names and addresses of third parties and any witnesses.
2. Report the accident to police, regardless of estimated damage costs.
3. Not accept blame or insist the other party is at fault.
4. If possible, photograph damage to all vehicle(s) and registration number(s).
5. Phone the nearest Awesome Branch with the accident’s details within 24 hours.
b) AT THE BRANCH:
1. The Customer must produce their Driver’s Licence and hand over the police report (if applicable) and any supporting photographs.
2. The Customer is required to pay the excess (if applicable) and any other amount due by them in respect to any damage arising from an accident, loss, or damage. This amount is payable at the time of reporting “the event” and not at completion of the Rental Period. 3. The Awesome Customer Service Representative will ensure the motor Vehicle Accident Report is completed clearly and accurately signed by the Customer.
c) EXCHANGE VEHICLE:
1. The availability of an Exchange Vehicle is not guaranteed; provision is subject to availability, client location, accident liability and remaining hire duration. Client charges may be incurred (see below).
2. If an exchange Vehicle is required as a result of an accident, the Customer is responsible for making their own way to the nearest Awesome branch or pick up location at their own cost.
3. The Customer will pay for any costs relating to delivery of a change over vehicle as a result of any single vehicle accident. This charge applies irrespective of any excess reduction taken.
4. A new Security Bond will be required for the exchange vehicle.
IMPORTANT NOTE: Under no circumstances should the Customer attempt to start or drive a vehicle that has been involved in an accident, damaged by roll-over, water submersion or any other means without permission from Awesome Cameprvan. If the vehicle is un-drivable after an accident and the Customer would like to have a replacement vehicle, which will be subject to time, distance and availability, the Customer must make his/her own way (at the Customer’s expense) to the nearest Awesome Campervan branch. Should the Customer require a change over vehicle, a new Excess Reduction policy will be required.

(22) INFRINGEMENTS
Awesome Campervan reserves the right to charge the Customer for any traffic or parking fines or unpaid toll notices received; associated administration costs and/or accidents including third party property damage not reported on return of the Vehicle. The administration fee per incident or fine/notice received will be AU$55.

(23) RENTAL CHARGES
Total charges as set out in your rental agreement are not final. The Customer will pay any shortfall in charges to Awesome and the Customer will receive a refund for any over charges made by Awesome Campervan. Wherever possible, any amendment to charges will be notified to the customer at conclusion of rental, and the customer agrees to payment of any such charges at the time.

(24) PAYMENT OF CHANGES – JOINT AND SEVERAL LIABILITIES
All charges and expenses payable by the Customer under this Agreement are due on demand by Awesome Campervan including any collection costs and reasonable legal fees incurred by Awesome Campervan. When the Customer comprises of more than one person, each person is liable jointly and severally for all obligations of the Customer pursuant to this Agreement.

(25) CONDITIONAL UPON PAYMENT
The Customer agrees that provision of any rental vehicle is conditional upon Awesome Campervan being paid (prior to travel commencing) by the Travel Agent or Travel Wholesaler who arranged the vehicle rental on the Customer’s behalf.

(26) TERMINATING THE AGREEMENT & REPOSSESSING THE VEHICLE
26.1 The Customer acknowledges that Awesome Campervan may terminate this Agreement and repossess the Vehicle (and for that purpose enter upon any premises and remove the vehicle) at any time, without notification to the customer, and that the Customer will pay the reasonable cost of repossessing the Vehicle, including towing charges if:
a) The Customer is in breach of any material term of this agreement, particularly clauses 11 and 32;
b) The Customer has obtained the Vehicle through fraud or is representation;
c) The Vehicle appears to be abandoned;
d) The Vehicle is not returned on the agreed return date or Awesome Campervan reasonably believes that the Vehicle will not be returned on the agreed return date; or
e) Awesome Campervan considers, on reasonable grounds, that the safety of the passengers or the condition of the Vehicle is endangered.
26.2 The Customer understands that in the event of such termination or repossession, the Customer has no right to a refund of any part of the rental charges or the Security Deposit.

(27) STAMP DUTY TAXES / ADMINISTRATION FEE
All prices quoted include 10% GST. An additional 2.5% fee will be added to the total rental charge to cover state government fees, duties and associated costs.

(28)Payment & CREDIT CARD
An initial deposit will be secured at the time of booking confirmation and this is non-refundable under all circumstances.
28.1 Awesome Campervan accepts payment by Visa and MasterCard, which attract a merchant surcharge of 2.5%. Please note that the credit card administration fee is non refundable regardless, even if the cancellation is made within the acceptable time period stated under Awesome Campervan cancellation policy.
28.2 If a credit card is presented as payment, the credit card holder will be jointly and severally liable as a Customer.
28.3 When payment is made by credit card, the Customer agrees that: Awesome Campervan is irrevocably authorized to complete any documentation and take any other action to recover from the Customer’s credit card issuer all amounts due by the Customer pursuant to this Agreement, including, but not limited to, any amounts due in respect of damage to the Vehicle or to property of a third party and all other additional charges as they are incurred including all parking and traffic infringement penalties, road toll fines and associated administration costs;
28.4 The Customer will not dispute his/her liability to Awesome Cameprvan for any amount properly due under this Agreement and the Customer shall indemnify and keep indemnified Awesome Campervan against any loss incurred (including legal costs) by reason of notifying the Customer’s credit card issuer of such dispute; In the event that Awesome Campervan elect to accept payment of the Security Deposit by holding a signed and authorized open credit card voucher which is returned to the Customer at the completion of the Rental Period, the Customer agrees that Awesome Campervan is entitled to recover payment from the Customer’s credit card issuer pursuant to paragraph (a) in respect of any amounts due which were not known at the time of return of the voucher; and Awesome Campervan may process credit card charges pertaining to the rental after the hire period.
28.5 The Customer acknowledges that all transactions under this Agreement are conducted in Australian Dollars when additional charges are made or deductions taken under the Terms and Conditions.
28.6 Due to exchange rate fluctuations and bank fees, there may be a variance between the amount initially debited against the Customer’s credit card and the amount refunded.

(29) PROHIBITED AREAS & ROAD RESTRICTIONS
Normal two wheel drive campers are only to be driven on sealed roads. Certain parts of Australia are designated as prohibited areas. Due to the remoteness and conditions of roads, these areas are unsafe to travel through and are prohibited at all times. Prohibited areas include:
Central West Australia bounded by the Great Northern, Eyre and Stuart Highways.
Central Eastern Australia bounded by the Stuart, Barrier, Mitchell, Landsborough & Barkley Highways.
Cape York north of Cooktown, the Carpentaria Coast and Arnhem Land bounded by the Barkley & Stuart Highways.
The Kimberlies bounded the Great Northern Highway.
Cape Leveque, the Bungle Bungles and the Lost City in Litchfield National Park.
Any beach, sand or island.
Awesome Campervan and Vans travelling into the Karijni National Park will incur a fixed fee of $150.00

(30) CUSTOMER WARRANTIES
The Customer warrants that all information supplied by them to Awesome Campervan in connection with this Agreement is true.

(31) ENTIRE AGREEMENT
This Agreement constitutes the entire agreement of the parties and there are no other oral undertakings, warranties or agreements between the parties relating to the subject matter of this Agreement.

(32) TOLL CHARGES
All vehicles are fitted with an electronic E Tag, charges are as per travel on toll roads, will be charged on credit card up to 10 days after the vehicle is returned.

(33) Pets and Smoking
Only small dogs are allowed and no smoking in any campers.

(34) TOLL CHARGE:
All vehicles are fitted with an electronic E Tag. A Toll Charge fee of $30.00 can be taken upon collection of the vehicle, otherwise a $20.00 administration fee along with the toll charges will be charged to a nominated credit card after the vehicle is returned.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Awesome Campers Rental Terms for travel between 01-Jan-2011 and 31-Dec-2012

The Supplier means the operator of Awesome Campers Australia.
The Client is also referred to as the hirer (s) or renter (s).

Option	Cost per day	Deposit	Excess	Tyre/Window	Insured details
Standard Liability 21+	$ -	$3,500.00	$3,500.00	No	Nil
Liability A 21+yrs	$12.00	$2,500.00	$2,500.00	No	Excess Reduced from $3500 to $2500.00
Liability B 21+yrs	$16.00	$1500.00	$1500.00	No	Excess Reduced from $3500 to $1500.00
Liability C 21+yrs	$26.00	$0.00	$0.00	Yes	Excess Reduced from $3500 to $Nil

Awesome Campers Insurance

VEHICLE DAMAGE EXCESS REDUCTION OPTIONS - Please also see the Terms and Conditions for all conditions of hire and Excess Reduction details.

IMPORTANT NOTE FOR ALL CUSTOMERS: Independent covers DO NOT negate the bond amount payable to the supplier. That is to say, that you the hirer are still obliged to pay a bond amount upon arrival, even if you choose to take out an independent excess reduction option (not with this supplier).

The Customer understands that:
a) the Vehicle is insured for third party Vehicle and property damage;
b) the Customer will have to pay an excess in respect of any damage incurred whilst in the Customer’s possession;
c) the excess may be reduced by taking out Excess Reduction coverage (see below)
Any Excess Reduction is void, and the Customer will be responsible for the total cost of any damage if the Customer breaches any of the conditions of maintenance and repairs.
If no Excess Reduction Option is taken, the customer is responsible for the first AU$3500.00 of the cost of damage.

Vehicle Protection Cover Options
You are required to take one of the following Awesome Campervan Vehicle Protection Options:

Option	Cost per day	Deposit	Excess	Tyre/Window	Insured details
Standard Liability 21+	$ -	$3,500.00	$3,500.00	No	Nil
Liability A 21+yrs	$12.00	$2,500.00	$2,500.00	No	Excess Reduced from $3500 to $2500.00
Liability B 21+yrs	$16.00	$1500.00	$1500.00	No	Excess Reduced from $3500 to $1500.00
Liability C 21+yrs	$26.00	$0.00	$0.00	Yes	Excess Reduced from $3500 to $Nil